At HaloBounce, we pride ourselves on providing top-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations or needs, and we want to make the return process as simple and hassle-free as possible.
If you are not satisfied with your purchase, we offer a simple and straightforward return policy. Please note that in order to be eligible for a return, your item must meet the following requirements:
- The return must be requested within 7 days after the order has been delivered.
- The item must be unused and in the same condition as you received it, and it must be in the original carry bag, packed well in the box.
- The buyer is responsible for all returning costs.
- Customized items, such as those with a specific size or logo printing, are not eligible for return.
Once we receive your returned item and verify that it is in good and reusable condition, we will issue your refund. The refund will be applied to your original method of payment or credit card within a certain amount of days. If you have not received your refund within the expected time frame, please contact us at [email protected].
To request a return, please follow these simple steps:
- Contact our customer service representative by sending us a ticket in your account, indicating which item(s) you would like to return and the reason for your return.
- Place the item(s) in the original packaging and seal the parcel securely.
- Drop off your package at your local post office.
- Provide us with the tracking number of the returned item, and we will process your refund once we receive the product.
We strive to make every customer’s experience with HaloBounce a positive one, and we are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. We are always happy to assist you.